Air Mouse Voice - FAQs

Product Installation
How do I install my Air Mouse Voice?

Installing the Air Mouse Voice is easy. Just follow the instructions in the QuickStart Guide shipped with your mouse:

  1. Confirm that your system is running a 64-bit version of Windows or OS X and that it supports Bluetooth 4.0 LE connectivity.
  2. Install your mouse batteries (with directions matching those in the battery bay) and turn ON the mouse using the ON/OFF switch on the underside.
  3. Connect Air Mouse Voice to your PC or Mac using the computer's Bluetooth connection wizard. Press the Bluetooth 'connect' button on the mouse, then pair it in the computer's Bluetooth connection window. At this point, your Air Mouse Voice should be functioning properly as a two-button mouse.
  4. Download and install the MotionTools 3 software appropriate to your computer's operating system.

 For a copy of the Air Mouse Voice Quick Start Guide, ( click here ). 

Can I use my Air Mouse Voice without the MotionTools 3.0 software installed?

Yes, Air Mouse will use native drivers on your Windows or OS X system for desktop and handheld operation as a two-button mouse.  To access your presentation effects, assignable buttons and voice commands, however, MotionTools 3.0 must be installed and active. You can download MotionTools 3.0 here

Can I use my Air Mouse Voice with older versions of MotionTools?

No.  The presentation tools and screen effects, assignable buttons and voice commands all require MotionTools (version 3.0).  You can download MotionTools 3.0 here.

Do I need a 64-bit version of Windows or OS X to use Air Mouse Voice?

Yes, to access the presentation effects, assignable button profiles and voice commands.  You can still use Air Mouse Voice on older systems using 32-bit operating systems, but only as a two button desktop or handheld mouse. To re-install the older version of MotionTools, version 2.2,  click here to go to the Download Center page.

Do I need Bluetooth 4.0 LE to use Air Mouse Voice?

Yes. If you're using an older system that offers Bluetooth, but not necessarily Bluetooth 4.0 Low Energy, connectivity you may need to purchase an after-market Bluetooth 4 Low Energy receiver dongle to connect to Air Mouse Voice.


Troubleshooting
How do I trouble-shoot my Air Mouse Voice installation?

Just follow the instructions shipped with your mouse:

  1. Confirm that your system is running a 64-bit version of Windows or OS X and that it supports Bluetooth 4.0 LE connectivity
  2. Check that your mouse batteries installed correctly and fully charged
  3. Confirm that your mouse ON/OFF switch (on underside of mouse) is set to ON
  4. Check that your MotionTools 3 software in installed and active

If your Air Mouse Voice is still not functioning properly, please contact the Gyration Support Team at pcsupport@smkusa.com.

My Air Mouse Voice is depleting its battery at a rapid rate.

As a Bluetooth device, your Air Mouse Voice is always ON, even when you're not using it. Be sure to switch the mouse OFF after using to conserve battery life.


Technical Questions
Does Air Mouse Voice need to be re-paired with my computer before each use?

No. Your computer should re-pair automatically on start-up with all active Bluetooth devices. If your Air Mouse Voice is switch to OFF, however, it may need to be re-paired using the computer's Bluetooth connection wizard.


Accessories & Replacement Parts
Is Air Mouse Voice available with a Gyration keyboard?

Not at this time.


Order Support
How do I register my Air Mouse Voice?
Is my Air Mouse Voice under manufacturer's warranty?

The Air Mouse Voice is covered by Gyration's industry-leading 2 Year Manufacturer's Limited Warranty.

How can I return my Air Mouse Voice product order?

If purchased directly from the Gyration or SMK-Link websites, you may return your Air Mouse GO Plus within two weeks of purchase for any reason. Products purchases from other outlets must be returned to the place of purchase. For returns directly to Gyration, contact our Product Support personnel for an RMA authorization and return shipping address. You cannot return your order to Gyration or SMK-Link without and RMA authorization number Get your return authorization here.

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