Frequently Asked Questions



How to add cameras to NVR?

Step 1. Hardware connection and topology: Step 2. Configuration: A. Please make sure that the IP address of all cameras and the NVR are in the same network segment. Note: The NVR may have multiple IP address, it depends on which NIC is selected and which Ethernet port the cameras are connected to. The IP address of NVR can be found in 【Network】>【TCP/IP】 If you need to change the IP address of camera then please refer to FAQ B. Click 【Add All】 to add all the discovered IP devices allowed (depending on channel numbers supported by the NVR). C. Click 【Custom Add】. In the pop-up window as displayed below, enter the IP address and complete other settings, and then click Add. You may also click Search Segment and add discovered cameras in the list.

How to access into the web interface on a device?

Step 1. Connect your device to the same local network with your PC

Step 2. Change the IP address of your device to the same network segment of your PC.

The IP address of the device can be found and modified by using EZTools. Please download the EZTools by clicking the link below. )

Step 3. Open Internet Explorer, enter the IP address of your device at the address bar.

Step 4. Plugin installation is required. when logging in for the first time or after firmware upgrade, it will prompt a message saying that please install the latest plugin


After installing the plugin properly, you can log in.


How to find the current device system date?

If there is a monitor connected to NVR, the NVR system date can be found on the monitor, as shown in the picture below.

How to log into the NVR menu on the monitor?

Connect a monitor to the NVR through a VGA or HDMI cable, and a mouse to the USB port of the NVR.

The default username/password is admin/123456

We can also access into the web interface of NVR via Internet Explorer on a PC. And Internet Explorer (9.0 or later version) is highly recommended.



How to disable unlock pattern on NVR monitor?

Log into the NVR on the monitor, go to 【System】>【User】,click on the ‘Edit’ icon on the admin user row, input the login password. And then on the pop-up window, you will see an option named ‘Enable Unlock Pattern’, please untick it and click on ‘OK’.

How to disable login password of NVR?

Log into your NVR on the Monitor, go to【System】>【Basic】>【Basic Setup】, untick ‘Enable Password Protection’ and click on ‘Apply’, and the login password will be disabled.

What to do when I forget the NVR unlock pattern?

You can click on ‘Enter password’ on the unlock pattern page and use the login password to log in.



How to stream the camera live view via RTSP?

Use VLC to stream camera live view via RTSP URL
Main stream                     rtsp://Camera IP address/media/video1
Sub stream                      rtsp://camera IP address/media/video2
Third stream                    rtsp://camera IP address/media/video3

How to change the login password of admin user?

Log into the web interface of the camera, go to 【Setup】>【Security】>【User】, click on and select admin user (the admin user row will turn gray when selecting), click on ‘Edit’. Then a new window will pop up and you can input the old and new password, then click on ‘OK’.

How to bind camera to preview windows?

Each preview window (window for short) links to a camera. By default, window 1 links to camera D1, window 2 links to camera D2, and so on. You may want to change the link to display live video from a camera in another specified window.

Step 1. Select the correct video output first, it’s the port that your monitor is connected to.

Step 2. Set preview windows, which refers to the multiple windows layout displayed on monitor live view.

Step 3. Click window 1 on the right, and then click D1 under Camera on the left. Now D1 appears in window 1. Click Apply to save the settings

How to install plugin

A. Internet Explorer (9.0 or later version) is recommended for log into UNV products.

B. Plugin installation is required. When logging in for the first time or after the firmware upgrade, it will prompt a message saying that please install the latest plugin, as shown in the picture below.

In this case, please click on the Download link in the message and download the plugin file to the desktop, close all browsers and then install the plugin.

Note: There’s no plugin designed for Edge, Chrome, or safari.