Air Mouse Mobile FAQs

Product Installation
How do I install my Air Mouse Mobile?

Installing the Air Mouse Mobile is a snap. Just follow the instructions in the QuickStart Guide shipped with your mouse, or download the guide at www.Gyration.com from the Air Mouse Mobile product page.

Does the Air Mouse Mobile work on a Mac?

The Air Mouse Mobile is designed and supported to work on PC Windows (Windows XP and above) and on Apple Mac (OS X Snow Leopard and above) systems.

Can I use the Air Mouse Mobile with my Unix or Linux system?

Unfortunately not. The Air Mouse Mobile is designed and supported to work on PC Windows (Windows XP and above) and on Apple Mac (OS X Snow Leopard and above) systems only.

Where do I download the MotionTools software for my PC or Mac?

You can download your MotionTools software (for PC or Mac systems) from the MotionTools page.


Troubleshooting
Troubleshoot my Air Mouse Mobile product installation.

Troubleshooting the Air Mouse Mobile installation is a snap. Just follow the instructions in the QuickStart Guide shipped with your mouse, or download it here

My mouse does not respond to any button press and the lights do not flash anymore.

First, check on the underside of the mouse to confirm that the power switch is on. If it is, then there's a good chance that the batteries are exhausted. Replace the AAA mouse batteries, checking for proper orientation.

The Cursor movement is choppy or erratic.

Move the USB receiver to a different USB port (front of system vs. back) or try a short USB extension cable to move the USB receiver.
or
There could be radio interference. Move the receiver away from other electronic devises (e.g. monitor, speakers, radio, etc.).

My wireless network is causing interference. Can this be corrected?

The Gyration 2.4GHz product uses a technique called interference avoidance so it will automatically channel away from wireless networks, Bluetooth devices etc. The problem with network interference generally is caused by the wireless router or access point being set up to broadcast over the entire 2.4GHz band. There should be set up options in the router or access point to set the broadcast bandwidth to something other than all 800 channels available in the 2.4GHz band. Once the SSID is changed the problem should go away (preferred non-overlapping channels are 1, 6, and 11).

The cursor moves too fast or too slow.

The speed or acceleration may not be set properly. Change the cursor tracking speed in the mouse control panel.

When using the Mouse in the air, the cursor is visible but shows no movement.

It is possible that the gyroscope is not activated. Squeeze or double-click the trigger on the bottom of the mouse.

The cursor drifts off the screen.

Generally speaking you should not have problems with the cursor drifting since the mouse was calibrated prior to shipping. Turn the mouse off then on, to reset the device. Double click the Gyro activation button (this will keep the gyro on).
Set the mouse on a steady surface (table top). Since this is a mouse you will have to set it on its side or with the front of the mouse hanging over the edge, otherwise the desktop sensor will automatically activate and stop the Gyro function.
The cursor will start to drift but should stop within 7 to 10 seconds as the Gyro re calibrates.


Technical Questions
Is the Air Mouse Mobile wireless connection encrypted?

No, the wireless signal from the Air Mouse Mobile to its USB receiver in non-encrypted.

Will the Air Mouse Mobile work with a Gyration GO series products?

Although the Air Mouse Mobile uses a 2.4GHz frequency to communicate, it will only interoperate with its USB Dongle counterparts including the Air Mouse GO Plus and Air Mouse Elite devices.

I would like to run multiple units in a small area. Will the mice and keyboards interfere with each other?

No, the Gyration GO product line uses the 2.4 GHz band for radio transmission. This band has approximately 800 channels available for use. These channels are shared by many other devices including Bluetooth devices, 802.11 B/G Wireless routers and hub, plus IP phones. In some cases the setting of the wireless routers and hubs can affect the radio signals of the Gyration devices. Routers and hubs usually have internal setting to limit the channels used so they do not broadcast over the entire bandwidth. Once the SSID is changed the problem should go away (preferred non-overlapping channels are 1, 6, and 11). That being said, the Gyration product uses a technique called interference avoidance to automatically channel away from other devices (including other Gyration products) that start to encroach upon the channel the device is currently using. This is done dynamically and is usually unseen by users of the Gyration product. We have many locations that have multiple units set up and running in close proximity. This is usually in the 4 to 20 unit range.

How do I configure my right mouse button to go to a previous slide in PowerPoint?

There are a few ways to accomplish this;
In the Motion Tools software, Presentation tab, assign the “Previous Slide” and “Next Slide” actions to a Media Button or a Gestures/Swipe motions. This will make the PowerPoint slides go forward and back using one of those controls.
In PowerPoint select Tools, Options. From the view tab unselect the checkbox that says "show menu on right mouse click" or "Popup menu on right mouse click". The handset will advance slide on a left click and go back one slide on a right click.
Office2007 – Select the Office button (upper left corner); from the menu select PowerPoint options. Select Advanced, in the Slide Show section uncheck the “Show menu on right mouse click” box. The handset will advance slide on a left click and go back one slide on a right click.
PowerPoint 2010 and 2013 – Click on the “File Tab” then click “Options”. In the left pane, click “Advanced”. Scroll down to the “Slide Show” section and uncheck the box next to “Show menu on right mouse click”. The handset will advance slide on a left click and go back one slide on a right click.


Replacement Parts
I've misplaced my Air Mouse Mobile USB receiver. Can I purchase a replacement?

A replacement Air Mouse Mobile receiver is available here

Is there an AC adapter available for the Air Mouse Mobile?

The Air Mouse Mobile Uses Standard AAA batteries, there is no AC adapter or charging option available.


Order Support
How do I register my Air Mouse Mobile product order?

You can register your Air Mouse Mobile on the Registation Page

Is my Air Mouse Mobile under manufacturer's warranty?

The Air Mouse Mobile is covered by Gyration's Limited 2 Year Warranty.

How can I return my Air Mouse Mobile product order?

If purchased directly from the Gyration or SMK-Link websites, you may return your Air Mouse Mobile within two weeks of purchase for any reason. Products purchases from other outlets must be returned to the place of purchase. For returns directly to Gyration, contact our Product Support personnel for an RMA authorization and return shipping address. You cannot return your order to Gyration or SMK-Link without and RMA authorization number.

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