Frequently Asked Questions

Air Mouse Go Plus

Product Installation:

Where do I download the MotionTools software for my PC or Mac?

You can download your MotionTools software (for PC or Mac systems) from the download page.

What do the different lights on my mouse mean?

The 3 orange lights indicate the battery level. The blue light flashes when trying to connect to the USB receiver. The blue light is steady when used on the desk or in the air.

Can I use the Air Mouse GO Plus with my Unix or Linux system?

Unfortunately, not. The Air Mouse GO Plus is designed and supported to work on PC Windows (Windows XP and above) and on Apple Mac (OS X Snow Leopard and above) systems only.

Does the Air Mouse GO Plus work on a Mac?

The Air Mouse GO Plus is designed and supported to work on PC Windows (Windows XP and above) and on Apple Mac (OS X Snow Leopard and above) systems.

How do I install my Air Mouse GO Plus?

Installing the Air Mouse GO Plus is a snap. Just follow the instructions in the Quick Start Guide shipped with your mouse

Troubleshooting:

The Mouse LED does not flash in the charging cradle and the mouse does not charge.

Verify that the Charge cradle is plugged into an AC adapter or a USB port on your system. If plugged into the system, make sure the system is turned on.  If it still doesn’t show lights, remove and reinstall the battery on the mouse to reset the mouse.

 

When using the Mouse in the air, the cursor is visible but shows no movement.

It is possible that the gyroscope is not activated. Squeeze or double-click the trigger on the bottom of the mouse.

 

The cursor moves too fast or too slow.

The speed or acceleration may not be set properly. Change the cursor tracking speed in the mouse control panel.

When pressing the Activate trigger, the LED on the mouse is off.

The light will only come on when the mouse is transmitting to the USB receiver, while holding the activation trigger move the mouse the light should come on.

When pressing the Activate button, the LED on the mouse is flashing.

Your batteries are low. Recharge the internal battery pack by placing the mouse on its charging cradle.

My wireless network is causing interference. Can this be corrected?

The Gyration 2.4GHz product uses a technique called interference avoidance so it will automatically channel away from wireless networks, Bluetooth devices etc. The problem with network interference generally is caused by the wireless router or access point being set up to broadcast over the entire 2.4GHz band. There should be set up options in the router or access point to set the broadcast bandwidth to something other than all 800 channels available in the 2.4GHz band. Once the SSID is changed the problem should go away (preferred non-overlapping channels are 1, 6, and 11).

The Cursor movement is choppy or erratic.

Move the USB receiver to a different USB port (front of system vs. back) or try a short USB extension cable to move the USB receiver.
or
There could be radio interference. Move the receiver away from other electronic devises (e.g. monitor, speakers, radio, etc.).

The Mouse LED comes on when the activate button is pressed, but the receiver is unresponsive.

It is possible that your Mouse and Receiver are not synchronized. Connect the devices as shown in your Quick Start Guide.

My mouse does not respond to any button press and the lights do not flash anymore.

Remove and reinstall the battery to reboot the mouse. Then set the mouse on a charge cradle, you should see it light up as it starts charging.

Troubleshoot my Air Mouse GO Plus product installation.

Troubleshooting the Air Mouse GO Plus installation is a snap. Just follow the instructions in the Quick Start Guide shipped with your mouse.

 

Air Mouse Elite

Product Installation:

What do the different lights on my mouse mean?

The 3 orange lights indicate the battery level. The blue light flashes when trying to connect to the USB receiver. The blue light is steady when used on the desk or in the air.

Can I use the Air Mouse Elite with my Unix or Linux system?

Unfortunately not. The Air Mouse Elite is designed and supported to work on PC Windows (Windows XP and above) and on Apple Mac (OS X Snow Leopard and above) systems only.

Does the Air Mouse Elite work on a Mac?

The Air Mouse Elite is designed and supported to work on PC Windows (Windows XP and above) and on Apple Mac (OS X Snow Leopard and above) systems.

How do I install my Air Mouse Elite?

Installing the Air Mouse Elite is a snap. Just follow the instructions in the Quick Start Guide shipped with your mouse

Troubleshooting:

The Mouse LED does not flash in the charging cradle and the mouse does not charge.

In this state, the mouse does not respond to any button press, not even the “connect” button on the mouse. This is an indication that the mouse battery is low. Place mouse on charging cradle (It takes 5 hours to completely recharge battery), remove mouse, and press the connect button on the mouse. A quick blue flash should appear on the mouse – indicating the mouse has started up and is active. If the mouse was placed on charger for five hours and was previously connected, a three level-amber flash will appear quickly followed by an active blue LED.

The cursor drifts off the screen.

Generally speaking you should not have problems with the cursor drifting since the mouse was calibrated prior to shipping. If you do experience drift just set the mouse on the charge cradle for 5 minutes and it will recalibrate.

When using the Mouse in the air, the cursor is visible but shows no movement.

It is possible that the gyroscope is not activated. Squeeze or double-click the trigger on the bottom of the mouse.

The cursor moves too fast or too slow.

The speed or acceleration may not be set properly. Change the cursor tracking speed in the mouse control panel.

When pressing the Activate trigger, the LED on the mouse is off.

In this state, the mouse does not respond to any button press, not even the “connect” button on the mouse. This is an indication that the mouse battery is low. Place mouse on charging cradle (It takes 5 hours to completely recharge battery), remove mouse, and press the connect button on the mouse. A quick blue flash should appear on the mouse – indicating the mouse has started up and is active. If the mouse was placed on charger for five hours and was previously connected, a three level-amber flash will appear quickly followed by an active blue LED.

When pressing the trigger button, the LED on the mouse is flashing.

Your batteries are low. Recharge the internal battery pack by placing the mouse on its charging cradle.

My wireless network is causing interference. Can this be corrected?

The Gyration 2.4GHz product uses a technique called interference avoidance so it will automatically channel away from wireless networks, Bluetooth devices etc. The problem with network interference generally is caused by the wireless router or access point being set up to broadcast over the entire 2.4GHz band. There should be set up options in the router or access point to set the broadcast bandwidth to something other than all 800 channels available in the 2.4GHz band. Once the SSID is changed the problem should go away (preferred non-overlapping channels are 1, 6, and 11).

The Cursor movement is choppy or erratic.

There could be radio interference. Move the receiver away from other electronic devises (e.g. monitor, speakers, radio, etc.).

The Mouse LED comes on when the activate button is pressed, but the receiver is unresponsive.

It is possible that your Mouse and Receiver are not synchronized. Connect the devices as shown in your Quick Start Guide.

My mouse does not respond to any button press and the lights do not flash anymore.

In this state, the mouse does not respond to any button press, not even the “connect” button on the mouse. This is an indication that the mouse battery is low. Place mouse on charging cradle (It takes 5 hours to completely recharge battery), remove mouse, and press the connect button on the mouse. A quick blue flash should appear on the mouse – indicating the mouse has started up and is active. If the mouse was placed on charger for five hours and was previously connected, a three level-amber flash will appear quickly followed by an active blue LED.

Troubleshoot my Air Mouse Elite product installation.

Troubleshooting the Air Mouse Elite installation is a snap. Just follow the instructions in the Quick Start Guide shipped with your mouse

Air Mouse Mobile

Product Installation:

Where do I download the MotionTools software for my PC or Mac?

You can download your MotionTools software (for PC or Mac systems) from the MotionTools page.

Can I use the Air Mouse Mobile with my Unix or Linux system?

Unfortunately not. The Air Mouse Mobile is designed and supported to work on PC Windows (Windows XP and above) and on Apple Mac (OS X Snow Leopard and above) systems only.

Does the Air Mouse Mobile work on a Mac?

The Air Mouse Mobile is designed and supported to work on PC Windows (Windows XP and above) and on Apple Mac (OS X Snow Leopard and above) systems.

How do I install my Air Mouse Mobile?

Installing the Air Mouse Mobile is a snap. Just follow the instructions in the QuickStart Guide shipped with your mouse, or download the guide at www.Gyration.com from the Air Mouse Mobile product page.

Troubleshooting:

The cursor drifts off the screen.

Generally speaking you should not have problems with the cursor drifting since the mouse was calibrated prior to shipping. Turn the mouse off then on, to reset the device. Double click the Gyro activation button (this will keep the gyro on).
Set the mouse on a steady surface (table top). Since this is a mouse you will have to set it on its side or with the front of the mouse hanging over the edge, otherwise the desktop sensor will automatically activate and stop the Gyro function.
The cursor will start to drift but should stop within 7 to 10 seconds as the Gyro re calibrates.

When using the Mouse in the air, the cursor is visible but shows no movement.

It is possible that the gyroscope is not activated. Squeeze or double-click the trigger on the bottom of the mouse.

The cursor moves too fast or too slow.

The speed or acceleration may not be set properly. Change the cursor tracking speed in the mouse control panel.

My wireless network is causing interference. Can this be corrected?

The Gyration 2.4GHz product uses a technique called interference avoidance so it will automatically channel away from wireless networks, Bluetooth devices etc. The problem with network interference generally is caused by the wireless router or access point being set up to broadcast over the entire 2.4GHz band. There should be set up options in the router or access point to set the broadcast bandwidth to something other than all 800 channels available in the 2.4GHz band. Once the SSID is changed the problem should go away (preferred non-overlapping channels are 1, 6, and 11).

The Cursor movement is choppy or erratic.

Move the USB receiver to a different USB port (front of system vs. back) or try a short USB extension cable to move the USB receiver.
or
There could be radio interference. Move the receiver away from other electronic devises (e.g. monitor, speakers, radio, etc.).

My mouse does not respond to any button press and the lights do not flash anymore.

First, check on the underside of the mouse to confirm that the power switch is on. If it is, then there’s a good chance that the batteries are exhausted. Replace the AAA mouse batteries, checking for proper orientation.

Troubleshoot my Air Mouse Mobile product installation.

Troubleshooting the Air Mouse Mobile installation is a snap. Just follow the instructions in the QuickStart Guide shipped with your mouse.

 

Air Mouse Voice

Product Installation:

Do I need Bluetooth 4.0 LE to use Air Mouse Voice?

Yes. If you’re using an older system that offers Bluetooth, but not necessarily Bluetooth 4.0 Low Energy, connectivity you may need to purchase an after-market Bluetooth 4 Low Energy receiver dongle to connect to Air Mouse Voice.

Do I need a 64-bit version of Windows or OS X to use Air Mouse Voice?

Yes, to access the presentation effects, assignable button profiles and voice commands.  You can still use Air Mouse Voice on older systems using 32-bit operating systems, but only as a two button desktop or handheld mouse. To re-install the older version of MotionTools, version 2.2

Can I use my Air Mouse Voice with older versions of MotionTools?

No.  The presentation tools and screen effects, assignable buttons and voice commands all require MotionTools (version 3.0).

Can I use my Air Mouse Voice without the MotionTools 3.0 software installed?

Yes, Air Mouse will use native drivers on your Windows or OS X system for desktop and handheld operation as a two-button mouse.  To access your presentation effects, assignable buttons and voice commands, however, MotionTools 3.0 must be installed and active.

How do I install my Air Mouse Voice?

Installing the Air Mouse Voice is easy. Just follow the instructions in the Quick Start Guide shipped with your mouse:

  1. Confirm that your system is running a 64-bit version of Windows or OS X and that it supports Bluetooth 4.0 LE connectivity.
  2. Install your mouse batteries (with directions matching those in the battery bay) and turn ON the mouse using the ON/OFF switch on the underside.
  3. Connect Air Mouse Voice to your PC or Mac using the computer’s Bluetooth connection wizard. Press the Bluetooth ‘connect’ button on the mouse, then pair it in the computer’s Bluetooth connection window. At this point, your Air Mouse Voice should be functioning properly as a two-button mouse.

Troubleshooting:

My Air Mouse Voice is depleting its battery at a rapid rate.

As a Bluetooth device, your Air Mouse Voice is always ON, even when you’re not using it. Be sure to switch the mouse OFF after using to conserve battery life.

How do I trouble-shoot my Air Mouse Voice installation?

Just follow the instructions shipped with your mouse:

  1. Confirm that your system is running a 64-bit version of Windows or OS X and that it supports Bluetooth 4.0 LE connectivity
  2. Check that your mouse batteries installed correctly and fully charged
  3. Confirm that your mouse ON/OFF switch (on underside of mouse) is set to ON
  4. Check that your MotionTools 3 software in installed and active
My cursor is drifting when using Air Mouse Voice in the air. How can I fix this?

The ‘in air’ operation of your Air Mouse Voice was calibrated during manufacture. If you find that your cursor is drifting, you can easily recalibrate it following these simple steps:

  1. Power off Air Mouse Voice (ON/OFF switch on underside)
  2. Holding the Trigger Button (underside of mouse), power the mouse back on.
  3. Now, set Air Mouse Voice down on a flat surface.
  4. After 5-10 seconds, the Air Mouse LED will blink 4 times, indicating a successful recalibration.

 

Air Mouse Presenter

Product Installation:

Can I connect the handset to multiple USB receivers?

No, Presenter’s handset is only pair with its supplied USB receiver.

Can I use Motion Tools with the Air Mouse Presenter?

No, Air Mouse Presenter doesn’t not support Gyration’s MotionTools 3 mouse customization and presentation effects software.

How do I reset the gyroscope in Presenter?

When the Status light flashes Green/Red for 5 seconds, this indicates that the Gyro needs calibration. Turn Presenter off and, holding the Previous Slide key, turn it back on. The Status Light will slowly flash Green/Red for 10 seconds while Presenter is calibrating, then turn solid Green for 3 seconds, indicating a successful recalibration of Presenter’s gyroscope.

How do I pair the USB receiver to the handset?

The Handset is paired with the USB receiver at the factory prior to shipping. Should re-pairing become necessary, plug the Presenter UHF Receiver Dongle into an available USB port on your computer, press and hold the CONNECT button on the handset for 3 seconds. The Status light will alternatively flash Green & Red until paired: or will go off after 1 minute if pairing has failed.

What does Presenter’s “Status” light indicate?
  • Power on – The Status light will turn Green for 3 seconds, then turn off.
  • Pairing Mode – The Status light will alternatively flash Green & Red until paired: or will go off after 1 minute if pairing has failed. Pairing must be initiated (by pressing the connect button on the handset) within 1 minute of plugging the USB receiver into your system.
  • Pairing Success – The Status light will flash 3 times, then turn off when pairing is successful.
  • Low Battery – Low battery warning will be indicated by slow Red flash every 3 seconds, until the power is drained out or the power turned off.
  • Laser On / Warning – While the laser button is pressed and the laser is on, the Status light will light up Green.
  • Gyro Calibration – The Status light will alternatively flash Green & Red for 5 seconds to indicate that the Gyro is in need of calibration.
Can I use the Air Mouse Presenter with my Unix or Linux system?

Unfortunately not. The Air Mouse Prsenter is designed and supported to work on PC Windows (Windows XP and above) and on Apple Mac (OS X Snow Leopard and above) systems only.

Does the Air Mouse Presenter to work on a Mac?

The Air Mouse Presenter is designed and supported to work on PC Windows (Windows XP and above) and on Apple Mac (OS X Snow Leopard and above) systems.

How do I install my Air Mouse Presenter?

Installing the Air Mouse Presenter is a snap. Just follow the instructions in the Quick Start Guide shipped with your mouse

Troubleshooting:

My remote does not respond to any button press and the lights do not flash anymore.

First, check on the left side of the remote to confirm that the power switch is on. If it is, then there’s a good chance that the batteries are exhausted. Replace the AAA mouse batteries, checking for proper orientation.

Troubleshoot my Air Mouse Presenter product installation.

Troubleshooting the Air Mouse Presenter installation is a snap. Just follow the instructions in the Quick Start Guide shipped with your remote.