Air Mouse GO Plus

Product Installation
How do I install my Air Mouse GO Plus?

Installing the Air Mouse GO Plus is a snap. Just follow the instructions in the QuickStart Guide shipped with your mouse, or download the guide at www.Gyration.com from the Air Mouse GO Plus product page.

Does the Air Mouse GO Plus work on a Mac?

The Air Mouse GO Plus is designed and supported to work on PC Windows (Windows XP and above) and on Apple Mac (OS X Snow Leopard and above) systems.

Can I use the Air Mouse GO Plus with my Unix or Linux system?

Unfortunately not. The Air Mouse GO Plus is designed and supported to work on PC Windows (Windows XP and above) and on Apple Mac (OS X Snow Leopard and above) systems only.

What do the different lights on my mouse mean?

The 3 orange lights indicate the battery level. The blue light flashes when trying to connect to the USB receiver. The blue light is steady when used on the desk or in the air.

Where do I download the MotionTools software for my PC or Mac?

You can download your MotionTools software (for PC or Mac systems) at www.Gyration.com from the MotionTools page.


Troubleshooting
Troubleshoot my Air Mouse GO Plus product installation.

Troubleshooting the Air Mouse GO Plus installation is a snap. Just follow the instructions in the QuickStart Guide shipped with your mouse, or download the guide at www.Gyration.com from the Air Mouse GO Plus product page.

My mouse does not respond to any button press and the lights do not flash anymore.

In this state, the mouse does not respond to any button press, not even the "connect" button on the mouse. This is an indication that the mouse battery is low. Place mouse on charging cradle (It takes 5 hours to completely recharge battery), remove mouse, and press the connect button on the mouse. A quick blue flash should appear on the mouse - indicating the mouse has started up and is active. If the mouse was placed on charger for five hours and was previously connected, a three level-amber flash will appear quickly followed by an active blue LED.

The Mouse LED comes on when the activate button is pressed, but the receiver is unresponsive.

It is possible that your Mouse and Receiver are not synchronized. Connect the devices as shown in your Quick Start Guide.

The Cursor movement is choppy or erratic.

There could be radio interference. Move the receiver away from other electronic devises (e.g. monitor, speakers, radio, etc.).

My wireless network is causing interference. Can this be corrected?

The Gyration 2.4GHz product uses a technique called interference avoidance so it will automatically channel away from wireless networks, Bluetooth devices etc. The problem with network interference generally is caused by the wireless router or access point being set up to broadcast over the entire 2.4GHz band. There should be set up options in the router or access point to set the broadcast bandwidth to something other than all 800 channels available in the 2.4GHz band. Once the SSID is changed the problem should go away (preferred non-overlapping channels are 1, 6, and 11).

When pressing the Activate button, the LED on the mouse is flashing.

Your batteries are low. Recharge the internal battery pack by placing the mouse on its charging cradle.

When pressing the Activate trigger, the LED on the mouse is off.

In this state, the mouse does not respond to any button press, not even the "connect" button on the mouse. This is an indication that the mouse battery is low. Place mouse on charging cradle (It takes 5 hours to completely recharge battery), remove mouse, and press the connect button on the mouse. A quick blue flash should appear on the mouse - indicating the mouse has started up and is active. If the mouse was placed on charger for five hours and was previously connected, a three level-amber flash will appear quickly followed by an active blue LED.

The cursor moves too fast or too slow.

The speed or acceleration may not be set properly. Change the cursor tracking speed in the mouse control panel.

When using the Mouse in the air, the cursor is visible but shows no movement.

It is possible that the gyroscope is not activated. Squeeze or double-click the trigger on the bottom of the mouse.

The cursor drifts off the screen.

Generally speaking you should not have problems with the cursor drifting since the mouse was calibrated prior to shipping. If you do experience drift just set the mouse on the charge cradle for 5 minutes and it will recalibrate.

The Mouse LED does not flash in the charging cradle and the mouse does not charge.

In this state, the mouse does not respond to any button press, not even the "connect" button on the mouse. This is an indication that the mouse battery is low. Place mouse on charging cradle (It takes 5 hours to completely recharge battery), remove mouse, and press the connect button on the mouse. A quick blue flash should appear on the mouse - indicating the mouse has started up and is active. If the mouse was placed on charger for five hours and was previously connected, a three level-amber flash will appear quickly followed by an active blue LED.


Air Mouse GO Plus Keyboard Combos
My keyboard was working, and now it's not. What can I do?

It's likely that your keyboard batteries are exhausted. Check battery charge and installation and replace if necessary.

The status light on my keyboard is flashing.

This indicates that your batteries are low. Replace the batteries.

The computer does not recognize data input from the keyboard.

First, check to see if the batteries are not depleted and installed correctly. Next, perform a Connect/Connect sequence as shown in your Quick Start Guide.

Why don’t the Keyboard Hotkeys work?

You have to press the “Fn” key when selecting a hot key or it will not function. If the Hotkeys still do not function, consult your Windows or Mac operating system hotkey requirements.

My keyboard does not connect to the USB receiver

This is an indication a key was accidently pressed first before the "bind" button on the keyboard. Wait 10 seconds and observe the LED lights on the keyboard have stopped flashing. Press the "connect" on the USB receiver, verify the USB receiver LED starts flashing. Then press the "connect" on the back of the keyboard, avoiding any other key in the process.


Technical Questions
Is the Air Mouse GO Plus wireless connection encrypted?

No, the wireless signal from the Air Mouse GO Plus to its USB receiver in non-encrypted.

Will the Air Mouse GO Plus work with a Gyration GO series products?

Although the Air Mouse GO Plus uses a 2.4GHz frequency to communicate, the Air Mouse GO Plus will only interoperate with its USB Dongle and keyboard. The Air Mouse GO Plus, however, is compatible with newer Air Mouse Elite and Air Mouse Mobile devices.

I would like to run multiple units in a small area. Will the mice and keyboards interfere with each other?

No, the Gyration GO product line uses the 2.4 GHz band for radio transmission. This band has approximately 800 channels available for use. These channels are shared by many other devices including Bluetooth devices, 802.11 B/G Wireless routers and hub, plus IP phones. In some cases the setting of the wireless routers and hubs can affect the radio signals of the Gyration devices. Routers and hubs usually have internal setting to limit the channels used so they do not broadcast over the entire bandwidth. Once the SSID is changed the problem should go away (preferred non-overlapping channels are 1, 6, and 11). That being said, the Gyration product uses a technique called interference avoidance to automatically channel away from other devices (including other Gyration products) that start to encroach upon the channel the device is currently using. This is done dynamically and is usually unseen by users of the Gyration product. We have many locations that have multiple units set up and running in close proximity. This is usually in the 4 to 20 unit range.

How do I configure my right mouse button to go to a previous slide in PowerPoint?

There are a few ways to accomplish this;
In the Motion Tools software, Presentation tab, assign the “Previous Slide” and “Next Slide” actions to a Media Button or a Gestures/Swipe motions. This will make the PowerPoint slides go forward and back using one of those controls.
In PowerPoint select Tools, Options. From the view tab unselect the checkbox that says "show menu on right mouse click" or "Popup menu on right mouse click". The handset will advance slide on a left click and go back one slide on a right click.
Office2007 – Select the Office button (upper left corner); from the menu select PowerPoint options. Select Advanced, in the Slide Show section uncheck the “Show menu on right mouse click” box. The handset will advance slide on a left click and go back one slide on a right click.


Replacement Parts
Which Gyration Air Mouse product do I have?

Consult the www.Gyration.com website under Air Mouse products to determine the Air Mouse model you are using.

Where can I purchase a replacement Air Mouse GO Plus charging cradle?

Unfortunately, the Air Mouse GO Plus Charging Cradle is not currently available for purchase separately.

Where can I purchase a replacement Air Mouse GO Plus battery?

Replacement batteries for the Air Mouse GO Plus are available from the Gyration.com website in the Accessories section. Consider purchasing two additional batteries, using one as a spare, to ensure uninterrupted GO Plus operation.

I've misplaced my Air Mouse GO Plus USB receiver. Can I purchase a replacement?

A replacement Air Mouse GO Plus receiver is available from the manufacturer at www.Gyration.com from the Accessories page.

Is there an AC adapter available for the Air Mouse GO Plus?

Currently, Gyration offers no AC power adapter for charging the Air Mouse GO Plus. However, AC Adapter are available from outside sources. Call Gyration technical support for a list of compatible adapters.

Can I purchase a Gyration keyboard without the mouse?

Currently, Gyration Low Profile and Compact Keyboards are only available in Combo sets with either the Air Mouse Elite or Air Mouse GO Plus.


Order Support
How do I register my Air Mouse GO Plus product order?

You can register your Air Mouse GO Plus on the Gyration Website (www.Gyration.com) in the Support section.

Is my Air Mouse GO Plus under manufacturer's warranty?

The Air Mouse GO Plus is covered by Gyration's Limited 2 Year Warranty.

How can I return my Air Mouse GO Plus product order?

If purchased directly from the Gyration or SMK-Link websites, you may return your Air Mouse GO Plus within two weeks of purchase for any reason. Products purchases from other outlets must be returned to the place of purchase. For returns directly to Gyration, contact our Product Support personnel for an RMA authorization and return shipping address. You cannot return your order to Gyration or SMK-Link without and RMA authorization number.