Q: The Mouse LED comes on when the activate button is pressed, but the receiver is unresponsive
A: It is possible that your Mouse and Receiver are not synchronized. Perform a Connect/Connect sequence as shown on page 4 of the Air Mouse User Manual.
Q: When using the Mouse in the air, the cursor is visible but shows no movement
A: It is possible that the gyroscope is not activated. Squeeze or double-click the trigger on the bottom of the mouse.
Q: The Cursor movement is choppy or erratic
A: There could be radio interference. Move the receiver away from other electronic devises (e.g. monitor, speakers, radio, etc.).
Q: When pressing the Activate button, the LED on the mouse is flashing
A: Your batteries are low. Recharge or replace the battery pack using the Installing and Charging the Batteries instructions on page 2 of the Air Mouse User Manual.
Q: When pressing the Activate trigger, the LED on the mouse is off
A: This condition could be due to either dead batteries or the Mouse is off. First ensure that the Mouse is powered-on (see Powering the GO Air Mouse On and Off on page 5 of the Air Mouse User Manual). Then, recharge or replace the battery pack (see installing and charging the batteries on page 1 of the Air Mouse User Manual.
Q: The cursor moves too fast or too slow
A: The speed or acceleration may not be set properly. Change the cursor tracking speed in the mouse control panel.
Q: The cursor drifts off the screen
A: The sensor may require recalibration. Place the mouse on the desk for 4 or more seconds to steady the cursor.
Q: The Mouse LED does not flash in the charging cradle and the mouse does not charge
A: It is possible that the mouse has dirty contacts or an end-of-life battery. First, clean the contacts on the bottom of the mouse. Then, replace the battery.
Q: There is inadequate battery life
A: Use the mouse on light-colored surfaces to minimize battery drain.
Q: The computer does not recognize data input
A: First, check to see if the keyboard is powered on (see powering-on the keyboard in the Keyboard User Manual page 4). Then, move the receiver away from any other electronic devices (e.g. monitor, speakers, radio, etc.) to minimize radio interference. Next, perform a Connect/Connect sequence (see setting up and synchronizing the keyboard and the Gyration RF receiver on page 4 of the Keyboard User Manual). Last, replace the batteries.
Q: The keystrokes are not consistently recognized
A: There is possible radio interference. Move the receiver away from other electronics devises (e.g. monitor, speakers, radio, etc.).
