Q: The Mouse LED comes on when the activate button is pressed, but the receiver is unresponsive

A: It is possible that your Mouse and Receiver are not synchronized. Perform a Connect/Connect sequence as shown on page 4 of the Air Mouse User Manual.

Q: When using the Mouse in the air, the cursor is visible but shows no movement

A: It is possible that the gyroscope is not activated. Squeeze or double-click the trigger on the bottom of the mouse.

Q: The Cursor movement is choppy or erratic

A: There could be radio interference. Move the receiver away from other electronic devises (e.g. monitor, speakers, radio, etc.).

Q:My wireless network is causing interference. Can this be corrected?

A:The Gyration 2.4GHz product uses a technique called interference avoidance so it will automatically channel away from wireless networks, Bluetooth devices etc. The problem with network interference generally is caused by the wireless router or access point being set up to broadcast over the entire 2.4GHz band. There should be set up options in the router or access point to set the broadcast bandwidth to something other than all 800 channels available in the 2.4GHz band. Once the SSID is changed the problem should go away (preferred non-overlapping channels are 1, 6, and 11).

Q: When pressing the Activate button, the LED on the mouse is flashing

A: Your batteries are low. Recharge or replace the battery pack using the Installing and Charging the Batteries instructions on page 2 of the Air Mouse User Manual.

Q:The status light on my keyboard is flashing.

A: This indicates that your batteries are low. Replace the batteries.

Q:When pressing the Activate trigger, the LED on the mouse is off

A:This condition could be due to either dead batteries or the Mouse is off. First ensure that the Mouse is powered-on (see Powering the GO Air Mouse On and Off on page 5 of the Air Mouse User Manual). Then, recharge or replace the battery pack (see installing and charging the batteries on page 2 of the Air Mouse User Manual.

Q:The cursor moves too fast or too slow

A:The speed or acceleration may not be set properly. Change the cursor tracking speed in the mouse control panel.

Q:What is the Swipes button used for? Can I reprogram it to perform other functions?

A: The button you are speaking of is defined (and hard coded) as the swipes button. This is used by the GyroTools application so it understands the difference between in air mouse movement and in air command movement. It cannot be programmed for other functions.

Q: The cursor drifts off the screen.

A: Generally speaking cursor drift can be corrected by forcing the gyroscope to recalibrate; the steps are as follows; 1. Remove and re-install the battery to reset the device. 2. Double click the Gyro activation button (this will keep the gyro on). 3. Set the mouse on a steady surface (table top). Since this is a mouse you will have to set it on its side or with the front of the mouse hanging over the edge, otherwise the desktop sensor will automatically activate and stop the Gyro function. 4. The cursor will start to drift but should stop within 7 to 10 seconds as the Gyro recalibrates.

Q: The Mouse LED does not flash in the charging cradle and the mouse does not charge

A: It is possible that the mouse has dirty contacts or an end-of-life battery. First, clean the contacts on the bottom of the mouse. Then, replace the battery..

Q: There is inadequate battery life

A: Use the mouse on light-colored surfaces to minimize battery drain.

Q: The computer does not recognize data input

A: First, check to see if the keyboard is powered on (see powering-on the keyboard in the Keyboard User Manual page 4). Then, move the receiver away from any other electronic devices (e.g. monitor, speakers, radio, etc.) to minimize radio interference. Next, perform a Connect/Connect sequence (see setting up and synchronizing the keyboard and the Gyration RF receiver on page 4 of the Keyboard User Manual). Last, replace the batteries.

Q: The keystrokes are not consistently recognized

A: There is possible radio interference. Move the receiver away from other electronics devises (e.g. monitor, speakers, radio, etc.). (Also see; My wireless network is causing interference.)

Q: I have lost my AC adapter, what is the output specification

A: The GO 2.4GHz AC Adapter has the following output specification. Input Voltages will vary by country. North America uses 120 Volts AC.

• Rated Output Voltage - 6 Volts DC at 600 Milliamps
• Center of pin Positive
• Pin Size
• Length - 9.5 mm
• Width - 5.5 mm
• Center Hole - 2.5 mm

The GO PRO 2.4GHz AC Adapter has the following output specification.

Input Voltage - 100 to 240 Volts AC

Rated Output Voltage - 6 Volts DC at 1 Amp

Center of pin Positive

Pin Size

Length - 9.5 mm

Width - 5.5 mm

Q:I would like to run multiple units in a small area. Will the mice and keyboards interfere with each other?

A: No, the Gyration GO product line uses the 2.4 GHz band for radio transmission. This band has approximately 800 channels available for use. These channels are shared by many other devices including Bluetooth devices, 802.11 B/G Wireless routers and hub, plus IP phones. In some cases the setting of the wireless routers and hubs can affect the radio signals of the Gyration devices. Routers and hubs usually have internal setting to limit the channels used so they do not broadcast over the entire bandwidth. Once the SSID is changed the problem should go away (preferred non-overlapping channels are 1, 6, and 11). That being said, the Gyration product uses a technique called interference avoidance to automatically channel away from other devices (including other Gyration products) that start to encroach upon the channel the device is currently using. This is done dynamically and is usually unseen by users of the Gyration product. We have many locations that have multiple units set up and running in close proximity. This is usually in the 4 to 20 unit range.

Q:Does the Gyration product use encryption to prevent eavesdropping?

A: Gyration products have no protection against keystroke eavesdropping. We do not encrypt our data or do anything special. Given the right equipment the data packets could be picked up and deciphered.

Q:Will the GO series of products work with a Mac?

A: The GO product line will work with Mac (OS 8.0 and higher) with limited functionality. There are no additional drivers required; it is a plug and play device. Limited functionality includes; On the keyboard the internet and multimedia hot keys are not supported, keyboard keys are functional, the Alt (Apple) key and Window Key (Alt Option) keys are reversed. On the mouse the GyroTools Media control software is Windows only. Cursor control and standard mouse buttons are fully functional.

Q:Why don’t the Keyboard Hotkeys work?

A: Keyboard Hotkeys are controlled via the operating system “Human Interface Device Access” service. If this service is stopped, hot buttons will no longer function. If the service is disabled, any service that explicitly depends on it will fail to start. The default setting of the HID input service in Vista is Manual. Follow these steps to enable the “Human Interface Device Access” service.

• Open start menu
• Select Control Panel
• If in category view:
  • Select System and Maintenance (XP - Performance and Maintenance).
• If in classic view:
  • Select Administrative Tools
• Select Services
• Select the HID Input Service (double click)
• In the General tab, Startup type, select automatic
• Reboot your computer.

Q: How do I configure my right mouse button to go to a previous slide in PowerPoint?

A:There are a few ways to accomplish this; In the GyroTools software, general tab assign page up and page down to swipe motions. This will make the PowerPoint slides go forward and back using a swipes motion.

In PowerPoint select Tools, Options. From the view tab unselect the checkbox that says "show menu on right mouse click" or "Popup menu on right mouse click". The handset will advance slide on a left click and go back one slide on a right click.

Office2007 – Select the Office button (upper left corner), from the menu select PowerPoint options. Select Advanced, in the Slide Show section uncheck the “Show menu on right mouse click” box. The handset will advance slide on a left click and go back one slide on a right click.